Shopping and Delivery information
Shopping online
All prices include VAT at 20%
Choose the product and quantity required then Click on the "add to Basket" button this and any other orders will be held in the shopping basket until you wish to check out.
Whilst shopping you can check on the contents of your cart by clicking the "View basket" button on any page. Once in the shopping basket You can also delete or add any items as neccessary. Orders can be increased or deleted as neccessary before final checkout.
After choosing to checkout you will be asked to enter your email address and name and address details before progressing to payment details.
Please note our site uses an automatic notification of order acceptance. You will recieve an email confirming your purchase
Opening an account
You may create a user account with us either by visiting the welcome section on the home page, The link below or the first time a purchase is made a confirmation email will be sent with your unique password attatched. This can then be used to access your account for future purchases.
New Account | Sign In
Payment information
We accept Paypal, Visa, Solo, Switch, MasterCard, maestro,Amex and delta cards.
For non Paypal payments:: We will not take payment from you until your goods are ready for dispatch. If an item is out of stock, we will contact you to advise the options available and you can decide what you would like to do.
For Paypal payments:: any out of stock items can be back ordered for future delivery and any available products will be sent to you. If an item is unavailable due to supplier shortage you will recieve a refund.
All prices include VAT at 20%
Site security
All orders from our store are sent through an encrypted secure S.S.L server ensuring security for any credit/debit card transactions. Please feel free to shop at ease.
All credit and debit card details are deleted upon processing of orders and staff at Banks & Burr do not have access to these details.
UK delivery information
Free next working day delivery on all mainland UK orders over £85
Delivery value is automatic so no selection is required
Royal mail Parcel post small items/packets - £2.95
Parcels sent by royal mail 1st class post.
For any number of small items
Delivery usually within 48 hrs
Mainland UK express delivery - £5.95
Next working day delivery for all other Orders.
Delivery by APC or City Link courier.
Parcels except first class post items must be signed for at the chosen address.
The couriers will usually try to deliver a parcel twice, after which it will be returned
to us. A re-delivery charge will then apply.
We can not be held responsible for delays caused by our .courier
as this is beyond our control once your items leaves our premises
Overseas and worldwide delivery information
Euro zone countries and rest of world please follow instructions below.
Card payments
Overeas orders can be placed with your debit or credit card or paypal[see below]
We will email you with the cost of shipping your parcel once we have recieved your order.
If you are happy with the cost of shipping we will then process your order.
All credit/debit card details are deleted if shipping charge not acceptable or when we have processed
your order. Your card will not be debited until acceptance of shipping cost and items ready for despatch.
Alternatively e mail us first with your requirements and we will quote on shipping first.
Paypal
paypal offers a very secure means of payment for our overseas customers.
Once you have paid by paypal we will request the shipping charge from you.
If the Shipping cost is not acceptable we will refund your paypal account.
If you are happy with the shipping costs then we will send your goods.
We have many happy overseas customers and can be trusted to provide a top class service from
initial order to secure guaranteed delivery.
Returns
As per the distance selling regulations any item can be returned unused and with original packaging within 14 days of purchase for a full refund. We will not accept the return of any item that has been used unless the item is deemed to be faulty.
Cost of carriage is senders liability whether for a refund or to swap goods however
We will pay for any returns that are deemed to be faulty and their subsequent replacement.
Waste Electrical and electronic equipment regulations 2006
[Please click here for information on the safe disposal of electrical and electronic equipment]
