Shopping and Delivery information

Shopping online

All prices include VAT at 20%

Choose the product and quantity required then Click on the "add to Basket" button  this and any other orders will be held in the shopping basket until you wish to check out. Whilst shopping you can check on the contents of your cart by clicking the "View basket" button on any page. Once in the shopping basket You can also delete or add any items as neccessary. Orders can be increased or deleted as neccessary before final checkout.
After choosing to checkout you will be asked to enter your email address and name and address details before progressing to payment details.Please note our site uses an automatic notification of order acceptance. You will recieve an email confirming your purchase and an email once the order has been dispatched.

Opening an account
You may create a user account with us either by visiting the welcome section on the home page, The link below or the first time a purchase is made a confirmation email will be sent with your unique password attatched. This can then be used to access your account for future purchases.
New Account | Sign In

 Payment information

We accept Paypal, Visa, MasterCard credit or debit cards

For non Paypal payments::  We will not take payment from you until your goods are ready for dispatch. If an item is out of stock, we will contact you to advise the options available and you can decide what you would like to do.
For Paypal payments::  If an item is unavailable due to supplier shortage you will recieve a refund. 
All prices include VAT at 20%

 Site security

All orders from our store are sent through an encrypted secure S.S.L server ensuring security for any credit/debit card transactions. Please feel free to shop at ease.
All credit and debit card details are deleted upon processing of orders and staff at Banks & Burr do not  have access to these details.

Mainland UK delivery information

Due to limited staffing  Orders should be  delivered in 1 to 3 days

Small items, orders, terminal tackle etc
Royal mail First class post only £3.25 

Medium to large size items, orders 
Standard delivery by APC Courier £5.50. 

Any orders over £75 are post free.

Click and collect available from Monday to Friday 9am to 2pm
Please wait for confirmation order is ready before travelling to shop to collect

Special order items, pole spares, swap out etc, Postage will be charged at cost
Goods to Scottish highlands and channel islands will be subject to postage surcharge.
we can not be held responsible for delays
caused by our courier as this is beyond our control once your item leaves our premises.

Due to lockdown and limited staffing items may take longer than usual to dispatch.
We do not deliver Saturday or Sunday.

Parcels except first class post items must be signed for at the chosen address.

Returns

As per the distance selling regulations any item can be returned unused and with original packaging within 14 days of purchase  for a refund. We will not accept the return of any item that has been used unless the item is deemed to be faulty. Cost of carriage is senders liability whether for a refund or to swap goods.
We will pay for any returns that are deemed to be faulty and their subsequent replacement.

Waste Electrical and electronic equipment regulations 2006
[Please click here for information on the safe disposal of electrical and electronic equipment]